Terms of Use

1Company Overview

Garage 13 is an automotive collision repair business engaged primarily in vehicle repair, repair-related operations, repair documentation support, and general educational content related to collision repair processes.

• Automotive repair operations
• Collision repair support
• Repair-related administrative support
• Repair documentation support
• Estimate preparation support
• Supplement documentation support
• OEM repair procedure research support
• General educational content related to collision repair workflow
• Estimate-related workflow training based on general collision repair industry experience

All services are limited to automotive repair, repair documentation, administrative support, and educational purposes.

2Collision Repair Services

Garage 13 operates as an automotive collision repair and repair-support business.

• Collision repair
• Cosmetic repair
• Repair coordination
• Towing coordination
• Repair documentation support
• Estimate preparation support
• Supplement documentation assistance
• OEM repair procedure research support

Any information provided regarding insurance procedures, repair processes, estimates, supplements, documentation, or repair workflow is provided solely for general informational purposes related to automotive repair operations.

• Reviewing their own insurance coverage
• Communicating with their insurance carrier
• Selecting repair options
• Approving repairs
• Reviewing all repair, insurance, legal, and financial decisions
• Handling any legal, financial, or claim-related matters

3Repair Authorization & Written Estimates

Garage 13 performs repair work only after receiving the customer's authorization. In accordance with the California Automotive Repair Act (Business & Professions Code §9880 et seq.), customers are entitled to a written estimate for repair work before work begins, and to an itemized invoice describing all work performed and parts supplied.

• No repair work begins without customer authorization of a written estimate.
• If teardown reveals additional damage, we prepare a supplement and obtain your authorization (or your insurer's, where you direct us to work with them) before performing additional work.
• You may request the return of replaced parts, provided the request is made at the time the work order is placed. Warranty, exchange, and core-charge parts may need to be returned to the supplier.
• The final invoice may differ from the initial estimate only with documented, authorized supplements.

4Parts

Depending on the repair plan, vehicle age, insurer requirements, and your authorization, repairs may use new original equipment manufacturer (OEM) parts, new aftermarket parts, or quality recycled (used) parts. Any non-OEM crash parts used in a repair are identified on the estimate or invoice as required by California law.

5Workmanship Warranty

Garage 13 warrants its collision repair workmanship, including metalwork and paint application, for as long as the original repair customer owns the vehicle, unless otherwise stated in writing on the invoice.

• Parts are covered by their respective manufacturers' warranties.
• The warranty does not cover subsequent damage, new accidents, misuse, neglect, alteration of the repair, rust or corrosion from later damage, or normal wear.
• The warranty is non-transferable and applies only to the vehicle and repair identified on the invoice.
• Warranty service requires presenting the repair invoice and returning the vehicle to our facility.

6Payment, Vehicle Release, Storage & Personal Property

Payment for repairs, including any deductible owed under an insurance claim, is due in full when repairs are completed and before the vehicle is released.

• Vehicles left at the facility more than a reasonable period after notice of completion may accrue daily storage charges at posted rates.
• Unpaid repair and storage charges may be subject to lien rights under California Civil Code §3068.
• Please remove personal belongings before drop-off. Garage 13 is not responsible for personal property left in vehicles.

7Bureau of Automotive Repair Notice

Collision repair services are performed by a California Automotive Repair Dealer registered with the Bureau of Automotive Repair (BAR). Any questions concerning a repair may be directed to the shop; unresolved complaints may be directed to: Bureau of Automotive Repair, Department of Consumer Affairs, (800) 952-5210, www.bar.ca.gov.

8Estimate Writing & Documentation Assistance

Garage 13 may assist vehicle owners, collision repair facilities, and related automotive businesses with repair-related documentation support, including:

• Estimate preparation support
• Supplement documentation assistance
• OEM repair procedure research support
• Repair planning support
• Estimating workflow guidance
• Repair documentation organization

These services are provided strictly as administrative and repair-related documentation assistance based on submitted materials, available repair information, and general collision repair industry experience.

• Visible damage
• Submitted photos
• Submitted documents
• Current estimate information
• Repair notes
• Industry software
• OEM repair information where applicable
• Professional repair judgment at the time of review

Additional hidden damage, teardown findings, insurer policies, repair facility findings, policy limitations, parts availability, labor rate differences, or other factors may affect final repair costs, payment decisions, claim outcomes, and repair timelines.

Garage 13 does not negotiate claims, settlements, diminished value disputes, coverage disputes, or payment disputes on behalf of customers. Final decisions regarding claims, repairs, reimbursements, approvals, payments, and coverage remain solely with the vehicle owner, insurance carrier, repair facility, and any other parties involved.

9Estimator Training Courses

Garage 13 may offer estimate-related educational content, workflow guidance, training materials, demonstrations, examples, and related instruction based on general collision repair industry experience.

All educational materials, training courses, examples, and related content are provided strictly for informational and educational purposes only.

Any examples of estimate values, supplement totals, earnings, claim results, repair outcomes, or business outcomes shown in marketing materials, training materials, demonstrations, or educational content are illustrative examples only and do not guarantee future results.

Students and users remain solely responsible for complying with all local, state, and federal laws, licensing requirements, employment qualifications, business requirements, and professional standards applicable in their jurisdiction.

• Guarantee employment
• Guarantee income
• Provide state licensing
• Create professional certification
• Establish employment with Garage 13
• Establish contractor relationships with Garage 13
• Guarantee business results
• Authorize students to perform regulated activities without proper licensing

10Third-Party Services & Referrals

Garage 13 may provide referrals, contact information, or general introductions to independent third-party providers, including:

• Towing providers
• Attorneys
• Rental providers
• Repair vendors
• Automotive service providers
• Other service providers

Such referrals are provided solely as a convenience and do not constitute endorsements, guarantees, partnerships, legal recommendations, or representations regarding the quality, legality, pricing, availability, timelines, or outcomes of third-party services.

Garage 13 does not supervise, control, manage, or assume responsibility for third-party providers or their services. Users remain solely responsible for conducting their own independent due diligence before engaging any third-party provider.

11No Legal, Public Adjusting, Insurance, or Appraisal Services

Garage 13 does not practice law and does not provide legal services.

• Legal advice
• Legal representation
• Insurance representation
• Public adjusting services
• Licensed appraisal services
• Claim settlement services
• Insurance negotiation services
• Financial advice
• Insurance policy interpretation

• An attorney-client relationship
• A public adjuster-client relationship
• A fiduciary relationship
• An insurance representative relationship
• An appraisal relationship
• A claims management relationship

Any repair-related discussions, estimate-related conversations, supplement-related support, or general industry guidance are provided solely from the perspective of automotive repair operations, repair documentation, and general collision repair industry experience.

12Payment Terms & Refund Policy

• Repair-related services
• Documentation support
• Estimating support time
• Supplement support time
• Educational access
• Administrative processing
• Operational availability
• Reserved service capacity

• All sales are final
• Fees are non-refundable
• Unused services are non-refundable
• Partially used services do not qualify for refunds or credits
• Completed work is non-refundable

Garage 13 reserves the right to refuse service, cancel services, or issue discretionary refunds or credits on a case-by-case basis. Any exception granted in one situation does not create an obligation or precedent for future situations.

13Service Limitations

Garage 13 makes reasonable efforts to provide accurate repair-related documentation, estimates, supplements, educational materials, and service support based on the information available at the time.

However, final repair costs, insurer decisions, supplement outcomes, repair timelines, parts availability, labor rates, coverage decisions, hidden damage, and related matters may vary.

14Limitation of Liability

All services, materials, estimates, supplements, educational content, website content, and communications are provided on an “as-is” and “as-available” basis without warranties or guarantees of any kind, except where prohibited by applicable law.

Garage 13 expressly disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, completeness, and non-infringement.

To the fullest extent permitted by applicable law, Garage 13 and its owners, employees, contractors, affiliates, and representatives shall not be liable for:

• Consequential damages
• Incidental damages
• Indirect damages
• Lost profits
• Third-party actions
• Rental expenses
• Towing issues
• Business interruption
• Diminished value disputes
• Hidden damage
• Repair delays
• Insurer decisions
• Reduced insurance payments
• Claim denials
• Coverage disputes
• Payment disputes
• Any outcome related to insurance claim handling or insurer decisions

15Intellectual Property

All website content, estimates, templates, repair documentation, educational materials, graphics, logos, branding, text, videos, training content, forms, systems, and related materials are the intellectual property of Garage 13 unless otherwise stated.

No content may be copied, reproduced, distributed, modified, resold, published, shared, or used for commercial purposes without prior written consent from Garage 13.

16Website Use

By using this website, you agree not to:

• Misuse the website or services
• Submit false or misleading information
• Upload unlawful, harmful, or unauthorized materials
• Attempt unauthorized access to systems or data
• Reproduce or distribute proprietary materials without permission
• Use the website for unlawful purposes
• Interfere with website functionality or security

Garage 13 reserves the right to restrict, suspend, or terminate website access or service access at its discretion.

17Third-Party Platforms

Garage 13 may use third-party platforms for website hosting, payments, communications, CRM, analytics, advertising, file uploads, scheduling, and related business operations.

Use of third-party platforms may be subject to those third parties’ own terms, privacy policies, fees, and technical requirements.

Garage 13 is not responsible for the acts, omissions, outages, security practices, policies, or performance of third-party platforms.

18Modifications to Services or Terms

Garage 13 reserves the right to modify, update, revise, suspend, or discontinue any website content, service description, pricing, policy, disclaimer, or these Terms at any time without prior notice.

Continued use of the website or services after updates are posted constitutes acceptance of the updated Terms.

19Governing Law

These Terms of Use shall be governed by and interpreted under the laws of the State of California, without regard to conflict of law principles.

Any disputes arising from the use of this website or services shall be subject to the exclusive jurisdiction of the appropriate courts located in California, unless otherwise required by applicable law.